Good day @Akkit
Sorry if these lines are weird to read but I'm using a translator since I do not speak English.
Well, my AXEL account, create it from the beginning in id.net, after the update, reach the marshal range, play about a year, buy skins, life improvements and jump of the game. After the update my account was degraded in rank, losing absolutely everything I had remaining in the lowest range of the game, with few Z and no hero and less the skins I had achieved ... Sorry if I am using this forum badly but I am very inexperienced in this, I have evidence of all the skins I had and my rank, you can go through twitter in my account @AxelFreefall and there I have evidence of my range reached and the skins I had ... I need assistance